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FAQ

 

Frequently Asked Questions

 

1. Are CreditCardSupplies.net terminals "Locked" or "Universal"?

All of our credit card terminals are set to Factory Default. They are in "Like New" condition and may be used with any Merchant Processor you choose, provided they support the type of device you want. Before purchasing a terminal, please check with your Merchant Processor to make sure they support the device you are interested in.

2. What do I need to accept credit cards?

Before you purchase any equipment, you will need approval by a bank or credit card processor to accept credit cards. You will also need confirmation that the bank or processor supports the device you wish to buy. Call us at 865-573-4749 for more information on a merchant account.

3. Do I need a merchant account to purchase equipment from CreditCardSupplies.net?

No, you do not need a merchant account to purchase equipment from CreditCardSupplies.Net, however, without a merchant account you will not be able to accept credit cards. It is advisable set up a merchant account with us, or contact your bank and have a merchant account setup before you purchase any equipment so you will know which type of equipment your bank or credit card processor will support. Call us for more information on a merchant account.

4. Is there a leasing option?

Yes, there is a leasing option available only on new equipment in conjunction with a new merchant account from CreditCardSupplies.net. All leases are guaranteed with an approved merchant account. Contact us for more information on a merchant account.

5. Does CreditCardSupplies.net take trade-ins?

The used equipment market varies by demand. Email us at info@creditcardsupplies.net to find out if we will take your used equipment on a trade-in.

6. How long does a ribbon & paper rolls last?

A ribbon should last for 6 rolls of paper, and a roll of paper should last for about 40 to 50 transactions. You can find a kit with one ribbon and 6 rolls of paper or 2 ribbons and 12 rolls of paper on our supplies page.

7. What kind of warranty is there?

New equipment is under warranty by the manufacturer, refurbished equipment is warranted by CreditCardSupplies.Net for one year. Find out more about our warranties on the Terms & Conditions.

8. What is the return policy?

First, contact us at info@creditcardsupplies.net for a return authorization, be sure to include your order number. There is a 20% restocking fee on all returned or refused shipments. Some items are marked non-returnable. Those items cannot be returned for a credit or refund. For complete information on our return policy, please see our Terms & Conditions.

9. How do I handle returns for equipment that is under warranty?

A merchandise return authorization (MRA) is required for all merchandise, damaged, defective or for any other reason. Also include a copy of the MRA form and a packing list with all returns. To get a merchandise return authorization, email info@creditcardsupplies.net and include the serial number, purchase date, item to be replaced or repaired, and a description of the problem.

10. I need my equipment repaired, but I did not purchase the equipment from CreditCardSupplies.net. What should I do?

A repair authorization (RA) is required for all merchandise submitted for repair. Include a copy of the RA form and a packing list with all repairs. To get a repair authorization, email info@creditcardsupplies.net and include the device type, serial number, and a description of the problem. The equipment does not need to have been originally purchased from CreditCardSupplies.Net to be repaired. Call us for more information about our repair service.

11. I need a wireless terminal, what is involved with wireless processing?

Before you purchase any wireless terminal you should determine which wireless terminals your credit card processor supports and which cellular services is available in your area for wireless credit card transactions. You will need separate services provided by a cellular service that is supported by your credit card processor.

12. When will my order be processed & shipped?

We guarantee that your order will be shipped in a timely fashion. Orders placed after 3:00 PM Eastern Time typically ship the next business day. If there will be a delay in the shipment of your order, we will make every effort to contact you using the information you provide on the checkout page.

13. What if my order is Refused, Undeliverable or Delayed?

If your shipment is refused or shipped to an undeliverable address we will refund your order total, minus inbound and outbound freight, plus a 20% restocking fee. For more details, please see our Terms & Conditions page.

The following is an exerpt from UPS Policy concerning delivery guarantee exceptions:

Packages may become exempt from delivery guarantees if they are delayed due to causes beyond UPS’s control including, but not limited to: the unavailability or refusal of a person to accept delivery of the shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, Hazardous Materials packages improperly offered for transport, the application of security regulations imposed by the government, or otherwise applicable to the shipment, riots, strikes or other labor disputes, civil unrest, disruptions in air or ground transportation networks, disruption or failure of communication and information systems, and adverse weather conditions.

If your shipment is refused or shipped to an undeliverable address we will refund your order total, minus inbound and outbound freight, plus a 20% restocking fee. For more details, please see our Terms & Conditions page.

The following is an exerpt from UPS Policy concerning delivery guarantee exceptions:

Packages may become exempt from delivery guarantees if they are delayed due to causes beyond UPS’s control including, but not limited to: the unavailability or refusal of a person to accept delivery of the shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, Hazardous Materials packages improperly offered for transport, the application of security regulations imposed by the government, or otherwise applicable to the shipment, riots, strikes or other labor disputes, civil unrest, disruptions in air or ground transportation networks, disruption or failure of communication and information systems, and adverse weather conditions.

14. What is the Special Order / Non-Stock Items Policy?

All Special Order and Non-Stock items are purchased just for you, therefore the special order is non-cancellable and non-returnable. If you purchase one of these items from us we will contact you prior to placing the order with our vendor. You will be required to sign a NC/NR form & return it to us before we order your item. Please allow 5 to 7 business days for special orders.

Special Orders / Non-Stocked items are not to be returned.