Frequently Asked Questions

1. What do I need to accept credit cards?
2. Do I need a merchant account to purchase equipment from CreditCardSupplies.Net?
3. Is there a leasing option?
4. Does CreditCardSupplies.Net take trade-ins?
5. How long does a ribbon and paper rolls last?
6. What kind of warranty is there?
7. What is the return policy?
8. How do I handle returns for equipment that is under warranty?
9. I need my equipment repaired, but I did not purchase the equipment from Creditcardsupplies.net, what should I do?
10. I need a wireless terminal, what all is involved with wireless processing?

1. What do I need to accept credit cards? (top)

Before you purchase any equipment, you will need approval by a bank or credit card processor to accept credit cards. You will also need confirmation that the bank or processor supports the device you wish to buy. Contact your bank, or visit CardService for more information on a merchant account.

2. Do I need a merchant account to purchase equipment from CreditCardSupplies.Net? (top)

No, you do not need a merchant account to purchase equipment from CreditCardSupplies.Net, however, without a merchant account you will not be able to accept credit cards. It is advisable to contact your bank and have a merchant account setup before you purchase any equipment so you will know which type of equipment your bank or credit card processor will support. Visit CardService for more information on a merchant account.

3. Is there a leasing option? (top)

Yes, there is a leasing option available only on new equipment in conjunction with a new merchant account from CardService. All leases are guaranteed with an approved merchant account. Equipment is leased through a third-party leasing company.

4. Does CreditCardSupplies.Net take trade-ins? (top)

The used equipment market varies by demand. Email us at info@creditcardsupplies.net to find out if we will take your used equipment on a trade-in.

5.How long does a ribbon and paper rolls last? (top)

A ribbon should last for 6 rolls of paper, and a roll of paper should last for about 40 to 50 transactions. You can find a kit with one ribbon and 6 rolls of paper or 2 ribbons and 12 rolls of paper on our supplies page.

6. What kind of warranty is there? (top)

New equipment is under warranty by the manufacturer, refurbished equipment is warranted by CreditCardSupplies.Net for one year. Find out more about on the warranty information page.

7. What is the return policy? (top)

First, contact us at returns@creditcardsupplies.net for a return authorization, be sure to include your order number. There is a 25% restocking fee on all returned or refused shipments. Some items are marked non-returnable. Those items cannot be returned for a credit or refund.

8. How do I handle returns for equipment that is under warranty? (top)

A merchandise return authorization (MRA) is required for all merchandise, damaged, defective or for any other reason. Also include a copy of the MRA form and a packing list with all returns. To get a merchandise return authorization, email returns@creditcardsupplies.net and include the serial number, purchase date, item to be replaced or repaired, and a description of the problem.

9. I need my equipment repaired, but I did not purchase the equipment from CreditCardSupplies.Net, what should I do? (top)

A repair authorization (RA) is required for all merchandise submitted for repair. Include a copy of the RA form and a packing list with all repairs. To get a repair authorization, email repairs@creditcardsupplies.net and include the device type, serial number, and a description of the problem. The equipment does not need to have been originally purchased from CreditCardSupplies.Net to be repaired. Find out more about our repair service on our repairs page.

10. I need a wireless terminal, what all is involved with wireless processing? (top)

Before you purchase any wireless terminal you should determine which wireless terminals your credit card processor supports and which cellular services is available in your area for wireless credit card transactions. You will need separate services provided by a cellular service that is supported by your credit card processor.