Warranty Information and Support

Our Promise of Quality and Warranty to You:

• It is our policy to make each piece of equipment that we sell or repair look and act like new.
• If you are unhappy with how a device functions or looks when you receive it, we'll fix it free.

New Equipment Warranty

All new equipment sold by CreditCardSupplies.Net comes with a manufacturer's specified warranty of one year(Hypercom warranty is five years). All warranty issues within the warranty period should be handled by the manufacturer after the first 30 days.

Refurbished Equipment Warranty

All refurbished equipment sold by CreditCardSupplies.Net comes with a one year warranty, unless otherwise specified. Any equipment defects or problems that occur within the first 30 days of purchase will be replaced after the defective unit is returned. Any equipment failures after 30 days will be repaired only. Normal turnaround on warranty repair is seven business days. Shipping fees to our facility for returned items are the customers responsibility. Devices that have been abused, tampered with, or damaged by acts of God are not covered by warranty.  No other warranty or guarantee expressed or implied is made.

Repaired Equipment Warranty

Repaired equipment that was not purchased from CreditCardSupplies.Net is warranted by CreditCardSupplies.Net to perform satisfactorily for a period of one year from the date it is repaired. Equipment that is tested and cleaned, with no trouble found is not warranted. The warranty period does not restart when a device is repaired under warranty, but the balance of the original warranty remains intact. Devices that have been abused, tampered with, or damaged by acts of God are not covered by warranty.

How to Obtain a Warranty Replacement or Repair

A merchandise return authorization (MRA) or repair authorization (RA) is required for all merchandise, damaged, defective or for any other reason. Also include a copy of the MRA or RA form and a packing list with all returns. To get a return authorization Email returns@creditcardsupplies.net and include the serial number, purchase date, item to be replaced or repaired, and a description of the problem.

Return Policy

All returns or refused shipments are subject to a 25% restocking fee unless otherwise specified.  Sales Slips, Credit Slips, and other items may be marked as non-returnable.

Technical Support

Typically, all support issues are handled by your card processor or bank. Please contact your help desk or bank.